"I inspire organisations to turn customers and employees into fans."

  • Book

    Book

    Sydney wrote the book "Customer-Centric Leadership" about how leaders can build a customer-centric organization. The book became a #1 bestseller in the Netherlands and received raving reviews.

    The book is now available on Amazon

    Buy now!
  • Keynotes

    Keynotes

    Sydney is often asked to deliver keynotes on customer centric leadership, culture and the customer of the future. His presentation are highly energetic, humorous and come with a truck load of real world examples and anecdotes.

    Sydney delivers presentations in Dutch and English.

    See keynotes
  • Content

    Content

    Sydney is host of the Talking About Customers podcast and often writes articles on customer related topics. Listen to interviews with leaders from companies as Disney and international experts on customer experience.

    Click below for the content.

    See content

See Sydney in action

 

What others say?

  • Erik Wiechers

    Erik Wiechers (CEO DTG)

    "If you are looking for a great speaker on customer centric leadership: call Sydney! He truly inspired our management team."

  • Remco Rovers

    Remco Rovers (Partner 12mprove)

    "When you need inspiration from your customers perspective, call Sydney. He will take you, your management en your employees on a customer journey you won't easily forget. And in the end your customers will benefit and that's what you want isn't it?"

  • Christophe Lembregts

    Christophe Lembregts (Rotterdam School of Management)

    “Sydney convinced me that he is one of the most interesting speakers on customer experience management in the Netherlands.”

  • Mandy Phoa

    Mandy Phoa (Mei An)

    "Sydney is a very energetic and passionate speaker. He knows how to captivate the audience and to convey his important message in a funny and pleasant way. He uses beautiful and lively anecdotes, so you stay engaged the entire presentation."

  • Marcel Veltrop

    Marcel Veltrop (Head of Corporate Clients, Rabobank)

    "With his enthusiasm, interaction with the audience and appealing examples, he has stimulated everyone - in line with our objective - to translate the topic to their own organisations. Compliments!"

  • Participant

    Participant (Multichannel Conference)

    "One of the few presentations where everyone was smiling and was inspired when they left the room!"

A sample of the companies Sydney worked for: